Work with shelter residents to understand their resources and transition roadblocks to help households create an individualized action plan so that they can transition from the shelter to a more sustainable living solution. This position supports the mission of the American Red Cross by helping individuals and households more quickly transition from a shelter, thus alleviating human suffering by shortening the time of their disaster-caused displacement and jumpstarting their longer-term recovery.
Steady-State SRT/SA Responsibilities (when not deployed in SRT)
- Maintain an active RC Care account
- Maintain familiarity with RC Care, which may include:
- Participating in steady-state Recovery Planning Casework or Individual Disaster Care support
- Deploy locally, including DAT responses and/or REC/CARE on Level 2 & 3 DROs
- Participate in NHQ Client Care Office Hours
- Practice RC Care usage in the RC Care Sandbox
- Mentor other RC Care users
- Participate in Regional/Chapter Mass Care exercises and workshops
- Review weekly RC Care Weekly Updates & Release Notes emails
- Participate in bi-annual SRT Casework RC Care Reports and Dashboards workshops
- Review SRT in RC Care video in EDGE prior to deploying
- Maintain familiarity with SRT casework, which may include:
- Participating in steady-state Recovery Planning Casework
- Participate in Bi-Monthly SRT engagement sessions
- Practice SRT Services in the RC Care Sandbox
- Read the monthly SRT Newsletter – Quick Looks
- Teach SRT Triage Fundamentals and SRT Casework Operations courses
- Mentor other caseworkers
- Participate in SRT refresher sessions prior to deploying
Operational-State SRT/SA Responsibilities (when deployed in SRT)
- Cultivates a trust-based relationship with each assigned household
- Meets regularly (commonly every 48 hours) with assigned households to support the creation of an individualized shelter transition plan
- Provides SRT Casework services equitably, including empowerment; transition planning; information; coaching; advocacy; resources & referrals; and, when needed, case conferencing and/or needs-based SRT financial assistance
- Documents individual/household resources, barriers, and progression towards an identified transition plan in RC Care
- As necessary:
- Uses and updates the Shelter Client Information Application (SCIA), including SRT Triage, Demographics, and more
- Completes RC Care Intake
- Ensures Immediate Assistance eligible households receive funds, when disbursed
- Works in collaboration with other activities at the shelter site, including shelter workers, Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and more
General Responsibilities for all Service Associates:
- Ensure work is carried out in alignment with our fundamental principles and within established guidelines
- Maintain flexibility in a continuously changing environment in which work priorities may change frequently
- Participate in all required meetings and review and complete daily tasks and reports
- Collaborate effectively with others in a disaster environment
- Efficiently handle time sensitive issues that may arise in area of responsibility
- Report the status of assigned responsibilities and tasks as directed
- Work independently while following the direction of the direct supervisor
Qualifications:
- Active RC Care Account with the ability to have a Caseworker RC Care User access role when assigned to a DRO
- Has a @redcross.org email address
- Has a passion for and proven track-record of assisting individuals/families overcome recovery roadblocks
- Ability to manage large, complex caseloads
- Can successfully work in a remote environment
General Qualifications for all Service Associates (required):
- Comfortable working independently and within a team
- Ability to work with a broad variety of people with diverse backgrounds
- Ability to have good organizational and time management skills
- Ability to listen actively and work well with others
- Ability to function in a dynamic and stressful environment
- Ability to appropriately involve others in managing problems and conflict
- Ability to acquire, evaluate, and report information accurately
- Valid Driver’s License (required for deployment out of region)
- Willingness to comply with current public health and Red Cross policies
- Refer to the Physical Capacity Grid for physical and emotional requirements
